Client Liaison Intern

Company Overview

Tribus is a subsidiary of Centum Investments and was born out of a market and industry frustration. We are an internationally accredited and experienced company, offering far more than the mere generic standard.

As Tribus-TSG, we hold distribution rights for many products and for certain specialized products we are the sole distributor across Africa. We have distribution / reseller rights for over 10 business’s and 100’s of line item products. These distribution rights ultimately lead to better value for our Customers.

First and foremost, we create the space to give you confidence and allow you to carry out your primary and core business, without having to worry about outsourced services. We offer;

1.   Improved Delivery of Service

  • Greater command and control; labour, technology, SLA Management and Warranties etc.
  • Combined marketing strategies, if and when required by you the client.
  • Improved team cohesion as well as improved Safety & Security Awareness.

2.   Greater Value for Money

  • Your project will be led and overseen by some of the leading security specialists in the country and our distribution status ensures the latest in technologies and techniques will be deployed
  • Less investment of time required from you & your Management Team.
  • Client savings compared to current market standards of tendering and operating

Purpose of the role

To support client service representatives in matters related to clients, plan and make a schedule for the monthly meetings with their clients. Monitor client satisfaction through follow-up to solve client problems and issues, take measures for research and the resolution of client-raised issues.

Key responsibilities 

  • Secure additional projects with clients through consistent communication to achieve project completion within deadlines and to customer specifications.
  • Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
  • Monitor Medicare and Medicaid quality insurance/incentive programs.
  • Assist Massachusetts local health departments with development of local and regional emergency response plans and activities.
  • Consult with the on-call psychiatrist and emergency room physician to provide clinical recommendations for an appropriate patient disposition.
  • Perform daily internet searches for government and institutional construction work; procurement of materials and management of sub-contractors for winning bids.
  • Educate employees, service providers, and sales consultants in effective client communication, procedure/process enhancements, and technical applications.
  • Facilitate the transfer of funds and securities and the issuance of clients’ checks, wires and ACH’s.
  • Provide QA liaisons with accurate prototype coding measures utilizing multiple applications in line with product enhancements and/or updates to legislation.

Competencies (skills/abilities & behaviour)

  • Bachelor’s degree in the relevant field
  • Demonstrates resilience
  • Willingness to learn
  • Leads change and innovates
  • Result oriented
  • Executes entrepreneurially
  • Team player
  • High integrity

Minimum Eligibility Requirements

  • Mastercard Foundation Scholar Award letter  or letter of attestation from your  Mastercard Foundation Program Manager at the institution that awarded you the Scholarship. Secondary Scholars who studied in non-Scholars Program partner universities can apply with the award letter they received from their Secondary Education NGO ( Equity, CAMFED, BRAC and FAWE)
  • Copy of ID / Passport proving your citizenship or eligibility to work in the country
  • Copy of Highest Education Certificate/Qualification

Duration & Additional information

  • 6x Months Internship Program ONLY, the host organization reserve the right to extend the internship or convert it to a job based on performance and identified need. No full time jobs are guaranteed
  • All applicants are strongly advised to take note of the minimum eligibility, if all of the requirements are not met, your application will not be processed

We will ensure that no job applicant receives less favorable treatment because of their gender, marital or civil partnership status, sexual orientation, colour, race, ethnic origin, religion, disability or age; nor be disadvantaged by any other conditions or requirements which are irrelevant.

More Information

Only candidates can apply for this job.